Returns & Exchanges

We are confident that your jewelry purchase will exceed your expectations. However, if for any reason you decide to return or exchange an item/s you purchased from us we will gladly honor a 14 day money back guarantee. In such case simply return the item/s in their original condition, with tags intact and proof of purchase enclosed within 14 days of their receipt. We regret but we will not be able to issue a refund or exchange after that time has passed. For return and exchange purposes we suggest that you keep your original receipt as proof of purchase.

Please note that in order to be eligible for a return, your item/s must be in the same condition as they were in when received by you. Which means:

  • It must be in the original packaging
  • With the original certificate
  • Without any signs of wear, damage, engraving, alteration or scratches
  • Item has to be the same size as originally shipped for example: ring cannot be re-sized.

about the Refund Process

In order to initiate refund process, please send a written request to hello@beveli.co.

Please make sure that your e-mail includes:

  • “Return” in the subject line
  • Attached scan or photo of the receipt
  • Description of the product you want to return

Once we receive your request, we will process it within 3 days and issue a Return Confirmation. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. If the returned item is a ring that has been re-sized for you by us, then we will also deduct the cost of sizing from the refund amount.

You will be responsible for the shipping costs incurred for returning your item/s. It is the responsibility of the international customer to label the returned package correctly as returned goods, so as to avoid any unnecessary charges when re-entering Poland. Any charges incurred for returned items, that are beyond our control, such as import duties, will be deducted from the refund amount. Also, please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

Please make sure to place the item/s inside a secure, padded shipping envelope and include its original packaging and certificate. Next, we kindly ask that you return the item/s to us within another 48 hours via a SECURE, TRACKABLE and INSURED service. We strongly recommend that you use a reputable carrier such as Federal Express as we are NOT responsible for item/s which do not reach us.

What Happens After We Receive Your Package Back ?

Once your return is received and inspected by us, we will send you an email to notify you that we have received your item/s and whether your return has been approved. Inspection of returned goods may take up to seven business days. We reserve the right to refuse exchanging or returning any merchandise that does not meet the above requirements according to our sole discretion.

If approved, your refund will be in the same form as the original payment. If paid via credit card and depending on your bank please allow up to 7 working days once the refund is processed to show on your bank statement. For security purposes, we will require the same credit card to process your refund.

Should you have any questions, please do not hesitate to contact us at hello@beveli.co